Privacy Policy

Last updated: April 20, 2026

Novera Luxe Inc. (“Novéra,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our store, use our skin analysis tool (NISA), or make a purchase. It is designed to comply with PIPEDA, Canada’s Anti-Spam Legislation (CASL), and the CCPA/CPRA where applicable, and reflects recognized privacy principles for customers in other jurisdictions.

Information We Collect

Information you provide: contact information (name, email, postal address, phone); transaction information (purchases, order history, billing address, payment card data — processed by our payment processor; we do not store full card numbers); account information; communications; and marketing preferences.

Collected automatically: device and usage data (IP address, browser, OS, device identifiers, referring URLs, pages viewed); cookies and similar technologies; and approximate location derived from IP for analytics and tax.

NISA skin analysis tool: when you use NISA, it may process a facial image or skin-related input you provide. Facial images are processed transiently to generate your results — they are not stored on Novéra servers after analysis, are not used to train models, and are not shared with third parties. Only anonymized, aggregated results may be retained to improve the tool. If our NISA data handling changes, we will update this policy before the change takes effect.

How We Use Your Information

To process and fulfill orders (payment, shipping, support); to send transactional communications; to send marketing emails only with valid consent; to operate, maintain, improve, and secure our services; to analyze behavior and measure advertising; to detect and prevent fraud; and to comply with legal obligations.

Legal Basis for Processing

Performance of a contract; your consent; our legitimate interests; and legal obligations.

Marketing Communications & CASL

We send commercial electronic messages only to individuals who have provided consent via an opt-in checkbox (not pre-selected) at checkout or on our Site, or a newsletter signup. Every marketing email identifies us as sender, includes our physical mailing address, and provides a functional unsubscribe link effective within 10 business days at no cost. Withdraw consent anytime via the unsubscribe link or by emailing support@noveraskincare.com with subject “Unsubscribe.”

How We Share Your Information

We do not sell your personal information. We share with service providers only as necessary to perform services on our behalf, including: Shopify Inc. (e-commerce, order/payment processing, analytics); Brevo (transactional email); marketing email providers; Google LLC (analytics); Meta Platforms (advertising pixel); TikTok (advertising pixel); shipping carriers; Microsoft Azure (hosting the NISA tool); and professional advisors. We also disclose where required by law, and customer information may transfer as part of a merger, acquisition, or sale of assets, subject to confidentiality protections.

Cookies and Tracking Technologies

We use strictly necessary cookies (cart, checkout, security), analytics cookies (e.g. Google Analytics), and advertising cookies (Meta and TikTok pixels). You may control cookies through your browser settings; where required by law, we request consent before setting non-essential cookies.

Data Retention

Order/transaction records: seven (7) years for tax/accounting (CRA). Marketing contact info: until you unsubscribe or request deletion. Support correspondence: up to three (3) years. Analytics: typically 14–26 months. NISA facial images: not retained.

Your Rights

Canadian residents (PIPEDA): access, correction, withdrawal of consent, and the right to complain to the Office of the Privacy Commissioner of Canada or your provincial commissioner. California residents (CCPA/CPRA): rights to know, delete, correct, opt out of sale/sharing, limit use of sensitive information, and non-discrimination. Other jurisdictions (e.g. GDPR/UK GDPR): we honor applicable rights such as portability and objection. To exercise any right, email support@noveraskincare.com; we respond within thirty (30) days of a verified request.

Security

We use commercially reasonable administrative, technical, and physical safeguards. Payment processing is handled by PCI-DSS compliant providers and our Site uses HTTPS/TLS encryption. No method of transmission or storage is 100% secure. We notify you of breaches as required by law.

Children’s Privacy

Our Site and products are not directed to children under the age of majority, and we do not knowingly collect their personal information. Contact us if you believe a child has provided information and we will delete it.

International Data Transfers

Some service providers are located outside Canada. When information is transferred internationally, we take reasonable steps to ensure an adequate level of protection consistent with Canadian privacy principles.

Changes to This Policy

We may update this policy; the “Last updated” date reflects the latest revision. Material changes will be communicated by email or prominent notice before taking effect.

Contact Us

Novera Luxe Inc. — Privacy Officer
2285 Dunwin Drive, Unit 12, Mississauga, Ontario L5L 3S3, Canada
Email: support@noveraskincare.com · Phone: +1 800-721-2636